For sales, these restrictions mean that we are unable to travel and meet our customers in personal business meetings. That means we will have to live with the same restrictions due to COVID-19. Replied by– Christian Drechsler (Regional Sales Manager, DILO) & Edgar D’sa (Country Manager)įor the first quarter of 2021 we estimate a similar situation as in 2020. Are you ready for new challenges? What are your plans for the next two quarters? I would also like to emphasise the safety of our equipment, not only the technical and functional safety but also the ease of use and the intrinsic “intelligence”, which considerably increases the safety for the user to prevent accidents and the risk for the environment since emissions are avoided.Ĥ. when DILO indicates certain values, these values are actually met, be it technical specifications such as gas recovery times, which everyone can check on our website and which have been officially approved by a third party, or simply delivery times. Our customers know very well that they can trust the word of DILO, i.e. Another point which is very difficult to express in facts and figures is the trust and confidence that our customers have in our products. The term “total cost of ownership” is often mentioned, which is very important for our products as the prices for purchasing our products for the first time are a little bit higher but the reliability of the equipment and high durability with low maintenance and repair costs make up for this slightly higher entry-level price. But I would also like to emphasise the very high level of technical support during the life time cycle and the very high reliability of our products. It goes without saying that high quality, top performance and excellent technical standards of our equipment play a very important role for the customer’s purchasing decision. Why should buyers decide to purchase DILO products? This is the foundation to be made a market leader by customers.ģ. In summary, I would like to answer the question as follows: Listening to what our customers need, offering them innovative solutions with a very high-quality standard and reliability and learning more and more. As we possess comprehensive in-house knowledge we were able to repair this device successfully and keep a satisfied customer. For example, we recently had a service request for a DILO device that had already been in use for 28 years. For us, this know-how is also the basis for further developments but also for the satisfaction of our customers. Another important factor is that we have never outsourced any of our core competences to get cheaper alternatives. Together with our customers we have continued developing this technology and expanded our product portfolio, always in close cooperation with our customers and together with an increasing number of global partners. It all began in 1967 when one of our customers for DILO fittings asked us to develop our very first SF6 service cart and this was when DILO’s journey to become the SF6 market leader began. This can only be done by the customers who like and buy the products. Replied by– Ulrich Ammer (Sales Director, DILO)įirst of all, I would like to point out that you cannot turn into market leader just like that, not even with considerable resources. Please tell us about the journey to become the market leader in the field of SF6 gas handling? This award shows that making business and protecting the environment go hand in hand very well.Ģ. Therefore, we were of course very proud, when the global management team of BUSCH Vacuum has chosen us as the winner of the BUSCH Innovation in Vacuum Award. And this was also the case when we developed the first SF6 gas recovery unit as a major step towards reducing SF6 emissions to a minimum. Since we developed our very first SF6 service cart fifty years ago, we have been using vacuum pumps and since then BUSCH Vacuum has always been our reliable partner in advancing innovation. Replied by – Christian Scheller (CEO, DILO) Please tell us about the journey to get this award and how it felt when receiving this award. Recently, DILO received the Busch Innovation in Vacuum Award.
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