Please note, NUTCASE INDIA initiates the refund after the returned item has reached us and the quality check is successful. HOW LONG WOULD IT TAKE ME TO RECEIVE THE REFUND OF THE RETURNED PRODUCT? However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. A partial return can be created of the whole order depending on their individual return policies, thereby seeking replacement/ refund. In case that a replacement may not be available, we will suggest you to select a product from the same category for which options will be shared by our team. Note: If it is a case of replacement, it is subject to the availability of stock. If the returned products are received in appropriate aforementioned conditions, refund or replacement as requested will be initiated. Step 3: We will pick up the products within 4-5 business days. Our team will assist you as per the policy in which your order was placed. Step 2: Share images and videos (JPEG only) with us along with your order details and your request to return/replace/refund the defective/wrong items in your order. Delayed queries will not be encouraged on the account of the package being opened late. The window for this will open when our delivery partners mark the orders “delivered”. Step 1: Contact our Customer Support within 2 business days of receiving the order. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order: However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. Our shipments go through rigorous quality check processes before they leave our warehouse. I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED? However, if an item is unused, and customer is not happy with the product quality, provided we are notified within 10 working days, we will either replace or refund the products. Personal use items such as hip flasks, passport covers, luggage tags (once used), t-shirts, aprons (once worn) cannot be returned or exchanged. If Item is personalized in nature then refund will not be processed unless there is a manufacturing defect or error/mistake in personalisationĬATEGORIES/PRODUCTS NOT ELIGIBLE FOR RETURN/EXCHANGE.Personalisation mistake from customers’ end (i.e.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |